Rental Terms

How may i book my reservation?

You can make your reservation via https://rentacar.rideo.com.tr or by calling Rideo Hotline 0850 - 850 7623 . 
After pre-booking, our customer representative will call for verification. 
Confirmation will take into action when you pay the rental period amount.

How can i pay for my booking?

You can either pay via our website https://rentacar.rideo.com.tr  or through mail order system. You can also pay the amount via wire transfer to bank account.

How can we meet at the airport?

If you want to be greeted at the airport, please send us an email including the name of the person to be displayed.

How can i cancel my reservation?

You can cancel your reservation 24 hrs prior to your booking period. For cancellation, it'll be enough to send us an email or by calling our Rideo Hotline- 0533-7323720.

Do you have child seat at your service?

We carry child seat as option regarding your bookings. It's important that you should indicate your request in detail.

CAR RENTAL SERVICE -CONDITIONS

• Rideo has the right to use your email, phone number and adress info as marketing communication tool . The user of this website confirms his/her consent that contact details can be used for this purpose unless the user can deny the matter with written explanation.
• During the high season our car park is reserved earlier than the off season, so that we highly recommend you to make your reservation earlier than the high season.
• You can see our office list at our main webpage . If you demand other than these 2 locations, please feel free to ask our rates regarding the locations.
• One-way drop charges depend on the demand and location. Please feel free to ask regardingly.
• It's an obligation to write down additional driver name and details to the rental contract . Driver's license and Id has to be shown at the time of rental. In any case of damages or accident done by 3rd party, driver and the name written on the contract as a driver are fully responsible for the damages done on vehicle.
• Car rental period and provision amount has to be fully paid by credit card holder who is also main driver of the rental car. Paying the amount for rental and provision is the pre-condition for confirmation of rental car. The user confirms and approves the mentioned rule of Rideo.
• Amendments of the rental period like period extension, fuel charges, traffic fines etc. is charged at provision amount while closing the contract.
• Credit card holder and driver has to be the same person. 
• Driver license of the driver has to be minimum 3 years and the age of the driver has to be minimum 25 years of age.
• Minimum rental period is 24 hrs. If the driver exceeds the rental period more than 3 hours, 1/3 of the daily rental amount is charged. If the driver exceeds more than 3 hours, then whole rental day has to be charged to the driver. You can call us at 0850- 850 7623 to extend your duration.
• Fuel tank is delivered empty. In return, it's expected to return it as empty. If the tank is more than Rideo delivers, there's no return policy for the amount.
• Any fines , penalties like traffic fines, highway charges are in responsibility of the driver.
• During the rental period, if the car gets stolen or damaged in one-sided accident ; report by police or gendarmarie must be taken without moving the rental car. In case of 2 sided accidents, document of the accident report has to be fully completed.  
• The conditions mentioned below has to be arranged by traffic police:
  • If the driver has no driving license
  • If the driver is under the age limit
  • If the  driver has a mental disability or drunk
  • If one of the vehicles belongs to public authorities
  • If any damage occurs to public buildings or commodities
  • If any damage occurs to 3rd parties
  • If any of the cars does not have traffic insurance
  • If the accident results in fatal injuries or deaths.
• Beginning and after the rental period, the document has to be signed to close the contract.